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Business Analyst, Real-Time (Entry Level)

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First, we invite you to take a pause.You just took the first step on a potential new career path and that should be celebrated.

Second, it is important to us that you know at Alegeus we are intentional about cultivating a diverse and inclusive culture. We challenge one another to recognize biases, honor our identities and celebrate our differences these values enrich our workplace and drive our business forward. We recognize that our bold vision of transforming the healthcare industry requires the perspectives, experiences, talents, skills and passions of a diverse population. We believe that if our consumers come from all walks of life, so should we. Alegeus is dedicated to promoting fairness and equality across all identities and our Inclusive Innovation committee holds us true to our commitment. Apply with confidence that you are joining an organization a family that is steadfast in making a difference.

Finally, if you are interested in any of the bullet points below just apply! We dont expect our applicants to be a cookie-cutter match to the job descriptions we post, and we certainly dont expect you to know everything. We would much prefer driven individuals who are willing to learn than someone with 100 years of experience, but no passion for what they do. We know potential when we see it. So, take a chance and roll the dice; you might just find yourself landing your dream job.


If you are interested in disrupting the healthcare market, and have the passion and competence to do so, this is your organization.We encourage you to lean in and read on.

Alegeus is the market leader in consumer directed healthcare solutions, offering the industrys most comprehensive platform for the administration of healthcare benefit accounts, the industrys most widely-used benefit debit card, and powerful engagement solutions to help consumers maximize savings and optimize spending for their healthcare.Over 300 clients including health insurance plans, third party administrators and financial institutions leverage Alegeus deep expertise and proven technology to administer benefit accounts for more than 29 million members and process more than $8.9 billion in consumer healthcare payments annually.As the healthcare and benefit markets continue to evolve, Alegeus delivers solutions that enable clients to evolve their service offerings, operate their businesses more efficiently, and focus on their customers.

Alegeus is part of the Vista Equity Partners portfolio of companies, working in partnership with the market-leading technology investment firm to reinvent the consumer directed healthcare marketplace.Our talented associates benefit from this partnership through increased capital for strategic investments, access to exceptional toolkits, best practices and resources for success, and strong cultural and value alignment focused on talent development and growth.

Alegeus seeks a Real-Time Traffic Analyst to join our dedicated, passionate team of professionals. The Real-Time Traffic Analyst will report to Workforce Optimization Manager and be responsible for helping our company succeed by efficiently servicing all our members.


Deliver optimal experience for all members throughout proper allocation of resources to each traffic lane in the call center. Efficiently meet all service goals for calls and claims departments by maintaining labor costs at an optimal level and supporting morale for our internal team members. Identify inefficiencies and communicate with leadership on steps to address them.

OUTCOMES (the What)

1.Proactively achieve service levels while maintaining adequate labor costs

2.Support companys culture and serve as an example to the team

3.Be open for growth and new responsibilities


The desired candidate should have direct experience with analytics, real-time management, distribution management or call center operations. The desired candidate should have demonstrated initiative in past work. In addition, the candidate should be comfortable and confident with analytical work (including linear optimization and other operational models), be persistent, have demonstrated results, pay attention to the details and be efficient with work.

VALUES (the How)

At Alegeus, equally important to the What (the individual performance goals that each employee commits to in support of the companys overall success) is the How (the framework of principles that guide how we work together to drive our business forward).Overall performance success will also take into account individual delivery on our corporate values:

  • Care personally.We connect personally to our "why" - are passionate and purposeful
  • Put the end-user first.When we put the end user first, we believe the rest falls into place
  • Consistently challenges the status quo.We believe that the best solutions havent been discovered yet
  • Practice the art of inspection.We will turn over every stone to gain deeper insight to guide our actions
  • Solve the real problem.We will constantly orient on the true issue at hand and accurately and fully address


  • Proactively maintain within provided targets daily metrics such as: Service levels, occupancy and shrinkage by shifting throughout the day team members, trainings, breaks, etc.
  • Create weekly schedules and provide suggestions for improvement to meet future service levels
  • Provide suggestions for cross-training to efficiently cover the future demand and work with other teams to coordinate training sessions
  • Review weekly forecast and provide feedback for discrepancies
  • Generate standard and ad-hoc reports to leadership
  • Autonomously work on improvement projects and present results to leadership


  • BA/BS or Masters degree in business, finance, operations, engineering, computer science or similar field preferred
  • Work experience in business, finance, call center operations or production management
  • Experience with financial or workforce analyses, operations supervisor or distribution management


  • A passion for healthcare, financial services, behavioral economics, consumerism and/or any combination of these disciplines
  • Strong interest in learning new things and comfort in pushing new boundaries

Associated topics: business intelligence, business systems analyst, examiner, financial reporting analyst, forecasting, government, inspect, investment analyst, investment banking, valuation analyst
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