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Associate Implementation Analyst (Entry Level)

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Imagine yourself here!

OpenGov is a mission-driven fast-growth, Series D, venture-backed startup (includes Andreessen Horowitz, Formation 8, Thrive Capital, and Emerson Collective). Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine s list of the 100 most influential people in the world).

We have surpassed 1,000+ governments (and growing fast!) using our products in our mission to power a more effective and accountable government.

***Important notes***

***Ideal start date for this role would be January 1, 2022, or June 1, 2022***

This is an entry-level position, majors with substantive coursework in quantitative analysis will be prioritized (all new and recent grads are still encouraged to apply)

Must be able to commute to the Milwaukee office (located in the Third Ward!)

OpenGov Professional Services Associate Implementation Analyst (Entry-Level):

OpenGov seeks motivated graduates who want to make a big impact on their careers and our governments to join our professional services organization as an Associate Implementation Analyst. You will have a hands-on role working directly with customers to introduce them to OpenGov cloud software, understand their daily workflows, configure the software, and help train users to enable their success.

To succeed in this role, you ll master understanding customer requirements, knowledge of the OpenGov implementation life cycle, and effective communication. You ll become a trusted advisor with deep product knowledge and an understanding of customer goals, pain points, and workflows. You ll deliver successful OpenGov deployments as part of a cross-functional team.

A successful candidate is/has:

  • An active listener
  • Excellent written and verbal communication skills
  • Passion for the success of the customer
  • Desire to deliver innovative technology to the government sector, including our ERP Financials product line

Primary Responsibilities:

  • Deploy and configure OpenGov software to governments across the United States
  • Confirm customer requirements and needs and provide guidance, assistance, and support to customers in the technical platform configuration
  • Documents customer requirements and provides feedback to stakeholders including engineering and product teams
  • Ensure receipt of appropriate data from customers, match them to OpenGov requirements, upload and manipulate them to generate the desired application behaviors.
  • Interact directly with government users and decision-makers, guide them through the deployment process, and empower them to become our advocates and successful administrators of their OpenGov software platform

Our Ideal Candidate Has:

  • Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service mentality
  • Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers
  • A passion for solving customer problems and working with data


  • Knowledge of quantitative methods and analysis, systems/process thinking, and problem solving through your major, classes, internship experience, or prior work experience
  • Strong Microsoft Excel and Word skills, including using functions/formulas to format data such as v-lookup, pivot tables, error-checking, and developing properly formatted reports

What makes OpenGov unique

Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs and SF Business Times' 40 under 40 class of 2018!

Funding: $140 million, Series D company, from top tier investors including Andreessen Horowitz, 8VC, Thrive Capital, and Emerson Collective. Click here to read more about our latest round of funding!

Board of Directors: Includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine s list of the 100 most influential people in the world).

Growth: Double growth with 1,000+ governments (and counting) using our products!

Perks: Fully stocked kitchens, daily breakfast and catered lunches, gym reimbursement, music room, zen room, foosball and pool table, Unlimited PTO and 11 paid holidays, 90% medical premium coverage for employees, fun events, and more! Just look at

Product: Named a Tech Pioneer by the World Economic Forum, our cloud solution leverages cutting-edge technology to innovate on the core processes of Government.

Mission-Driven: We are a technology company helping out our communities, cities, and states. We're powering more effective and accountable government.

Come join us and make a positive social impact!

Associated topics: bandwidth, cloud, directory service, information security, internet, life cyccle, router, server, unit test, unix
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