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Entry Level Automotive Service Advisor - High Demand - Paid Training Provided

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Schlossmann Honda City


Welcome to Honda City!
Our bustling Service Department seeks an Entry Level Service Advisor to join our team in exceeding customer expectations, surpassing personal and professional goals and growing in their careers. We will train the right individual. We are always busy. We have the work to fit your drive.
Our remodeled service center puts state of the art technology at your fingertips. We provide the tools, the ongoing training and the customer traffic you need to thrive and take your career to the next level.
Responsibilities* Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
* Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
* Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
* Ensure the daily inventory of technicians' time is consistently sold to service customers.
* Distribute work between technicians efficiently.
* Answer technical questions about vehicle problems, warranties, services, and repairs.
* Maintain Customer Happiness scores at or above company standards.
* Assist in diagnosing vehicle problems; order parts and tools as necessary.
* Oversee administration of warranty claims as well as training and supervising of service department.
* Set schedules and assigns tasks to service department employees.
* Reinforces company policies and adheres to company standards.
* Encourages compliance with applicable laws and regulations.
* Maintain good working relationship with factory(s) and foster positive employee relations.
* Collaborate with upper management to make service department hiring and discipline decisions.
* Competitive Compensation Plans
* Medical
* Dental
* Vision
* 401K
* Paid Training
* Paid Vacation
* Company Holidays
* Saturday Lunches
* Employee Discounts on Products and Services
Qualifications* Organized and friendly personality
* Demonstrated ability to manage others
* Time management skills
* Fantastic communication skills with your customers
* Professional, well-groomed personal appearance
* Consistent record of reliability and dependability
* Strong record of positive customer satisfaction results
* Team oriented and self-motivated
* Able to work with little supervision
* Clean driving record and valid driver s license
Apply in person to Jeff Shurkoff @ Schlossmann Honda City: 3450 S. 108th St., Milwaukee, WI 53227 or Apply Online. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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