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Operations Intern, DSMI

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Direct Supply Manufacturing


As an Operations Intern, you'll serve as a liaison between Direct Supply sales teams and the manufacturers of Direct Supply Manufacturing, Inc. (DSMI) products. You'll work directly with suppliers to manage their data and ensure our internal sales teams have the best possible information to deliver a great experience to our customers. You'll work as part of the Business Support team to ensure product availability and on-time shipping. Additionally, the Operations Specialists support cross functional teams by managing the day-to-day business support tasks to drive efficiency and effectiveness across DSMI. If you're interested in a role that exposes you to supply chain management, technology integration, product development, project management and international business, this position is a great fit for you!

This intern position is year-round, accommodating a part-time schedule during the school year and full-time during breaks and summer. This position may also lead to full-time employment upon graduation for the superior performer.

What You'll Do and Impact:
  • Deliver an exceptional service experience (e.g. calls, emails and other requests) and work across multiple teams to ensure product and supplier information is accurate and accessible to teams. Identify trends and repeat requests with a focus on eliminating or automating future work.
  • Analyze inventory against forecast and make ordering recommendations.
  • Provide crossover options to our order fulfilment team to reduce the impact of backorders.
  • Support supplier performance conversations and build relationships with vendors through an understanding of their perspectives and business concerns. Support team members in managing proprietary-product supplier relationships by communicating standard requests. This includes managing freight debits, aiding in service escalations, supporting product content audits, flyer details, product changes and additional responsibilities as needed.
  • Document DSMI processes such as sample ordering, updating supplier information, etc. and work with DSMI team to identify ways to eliminate or automate work in addition to improve overall processes.

What You'll Need:
  • Currently enrolled in a Bachelor's degree program with a major in Supply Chain, Operations, or a business related field
  • Hours: school year - part time, approximately 20-25 per week; summer - full time, approximately 40 per week
  • Ability to shift priorities and deal with changing demands in an effective manner
  • Excellent verbal and written communication skills
  • Task oriented with superior organizational skills and the ability to prioritize and meet deadlines
  • Proficient in Microsoft Word and Excel and eager to learn and leverage new processes and technology

Additional Items of Interest:
  • Energetic, self-motivated individual with a desire to succeed
  • Experience in a software or technology company
  • Ability to work independently and as part of a team

Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces.

2013 to 2020 Direct Supply, Inc. All rights reserved.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
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