Digital Product Management Intern (Undergraduate)

Company

CVS Health

Description

CVS Health is the nation's premier health innovation company helping people on their path to better health. We are building a new health care model that is easier to use, less expensive, and puts the consumer at the center of their care. Our Internship Program is a nationally recognized experience; it is also a great way to gain confidence, sharpen your skills, and make a difference.
You will gain valuable work experience and participate in:
- Digital pharmacy products that contribute to the success of our business
- Identification of key customer experiences that contribute to the success of our business
- Mentorship and networking opportunities
- Interaction with, and opportunity to learn from, cross-functional UX/Design, Analytics, Marketing, Engineering and other partners, and senior leaders
Our corporate interns have an increased likelihood to receive an offer for a future role with CVS Health.
Be a part of creating innovative digital solutions that will make healthcare more accessible, more integrated and more reliable for people, in stores and virtually via mobile applications or web. We are seeking a passionate, driven individual who wants to join a high energy and growing team to make a difference in customers' lives and who want to be on the ground floor of digital innovation that aims to reinvent what a health care company can be.
CVS Health is looking for a passionate, curious and highly customer-centric individual to join our Digital Pharmacy Product Management team as a product management analyst. As a member of the team, the analyst will help to drive digital innovation by analyzing the performance and trends of our digital products, and using various Voice of Customer listening posts to identify and address product enhancement opportunities.
**What this business area supports:**
The digital pharmacy is an important differentiator for the company. We deliver digital pharmacy products and customer experiences across channels (desktop, mobile web, and mobile app) in support of major business units (Retail pharmacy, Specialty pharmacy, and Caremark pharmacy benefits management.)
**Responsibilities**
- Digital pharmacy product requirements assist digital Product Manager with documenting business requirements and testing digital pharmacy experiences to validate that they are performing as expected
- Conduct qualitative and quantitative analysis and research to support Voice of Customer listening posts.
- Support the digital product lifecycle and contribute to documentation (e.g., requirements / user stories, project plans), user acceptance testing, release management, KPI tracking and evaluation
- Create summaries for leadership and cross-functional stakeholders of Top Customer Themes
- Creates and maintains dashboards and reporting to measure metrics and KPIs for Digital products in market
- Work with the appropriate team (optimization team, IT, vendors, etc.) to establish A/B testing approach and strategies as appropriate. Establish out the necessary measurement reporting.
- Proactive Insights
- Utilizing an array of Voice of Customer tools, identify actionable insights for future customer centric enhancements.
- These tools may include customer surveys, direct customer feedback, market research, call shadowing, competitive benchmarking, and other tools.
- Leveraging our analytics and IT teams along with external stakeholders to prioritize these insights will be key.
- Reactive Insights
- Day to day monitoring of site health from the VoC perspective.
- Quickly pinpoint and triage existing customer pain points. Leverage our analytics and IT teams to prioritize production issues and trends.
Start date: June 7th, 2021
End Date: August 13th, 2021
Location: To ensure the health and safety of our colleagues, this position will be work-at-home.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task