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Operations Intern

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Direct Supply


Every day Direct Supply TELS Building Services helps keep Grandma and Grandpa happy and healthy by sending service technicians to fix air conditioners, kitchen equipment, plumbing, and other mechanicals in their senior living communities. This type of work never stops, so we need your help to make sure the jobs keep running smoothly during the business day, in the evenings and on weekends. The TELS Building Services Intern supports the Market Operations team inside and outside of normal business hours, making sure Grandma doesn't have to wait to be happy again!What You'll Do & Impact:Receive service requests from customers, sales, and service providers that come via phone, mobile applications, and email.Dispatch work to pre-selected service providers.Stay connected with customers and service providers to make sure urgent jobs are going well.Work with various service providers to verify solutions and complete requests.Manage service provider performance by setting and maintaining clear expectations, and escalating to achieve complianceWork on special projects as assigned by your leaderWhat You'll Need:Enrolled in a bachelor's degree program in Operations, Supply Chain or business field with two (2) or more semesters remaining before graduationProficient in Microsoft Word, Excel, and Outlook.Availability to work evenings, weekends and during core business hour shifts, based on business need and school availability. M-F 4-9PM, Sat, Sun 8am-8pm. Core M-F 7am-5PMAble to use systems and technology to multi-task and manage time.Clear, concise, and professional written and oral communications.Adept with Google Suite and Microsoft Office programs including Word, Excel, and OutlookAnalytical thinker with strong time management skills and is able to work autonomously to deliver on daily deadlinesHours during the school year are part time, approximately 20-25 per week; hours during the summer are full time, approximately 40 per weekDirect Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces. 2013 to 2020 Direct Supply, Inc. All rights reserved.
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