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Intern, Partner Delivery Job

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As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
The PDM team enables partners to deliver and support implementations of SuccessFactors (SF) products to the highest quality standards. While the PDM team focuses largely on our systems implementation partners, this role is specifically looking to manage our Partner Delivery Community (PDC). The PDC is currently being built, expected to be operational by the end of March, 2018 and will be a one-stop-shop for Partners to find knowledge and information they need to effectively implement SuccessFactors as well as participate in crowd-sourcing of how-to and configurations challenges that Partners may be encountering.
The RESPONSIBILITIES AND ACTIVITIES of this role include, but are not limited to:
- Responding to community-specific feedback regarding technical use of the platform and assisting users with any problems they may face with community functionality;
- Building the community with new implementations such as structures, custom components, and gamification elements;
- Analyzing and interpreting community data to improve overall value both to partners and SAP;
- Acting as the leader of the community moderation team, addressing moderation-specific questions made by the moderation team or community users; and
- Assisting new members as they start posting and motivate them to contribute to a positive community environment.
Associated topics: business, business analyst, business systems, business systems analyst, client, crm, market, marketing, sales, senior consultant
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