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Entry Level IT Support Specialist - Linux


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Company

Fidelity Investments

Description

Position TypeFull time - RegularType of HireRequisition will be sent to PeopleFluentExperience Desired1+ YearsEducation DesiredAssociate's Degree, Bachelor's Degree, General Equivalency Diploma, High School DiplomaTravel Percentage0%Who Are We:FIS connects consumers to their money through leading-edge payments solutions. We're the development engine of FIS: the largest, Fortune 500, Fintech company in the world. Our solution is branded by our customers - banks and retailers - so you might not have heard of us. But, if you've used a mobile banking app, interacted with an ATM, or used a debit card to complete a financial transaction, you're most likely using FIS software. Our product is one that touches the average consumer on a regular basis, and makes the financial world go 'round.Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company, ranked 392 on the Fortune 500 list and is a member of Standard & Poor's 500 Index. Named a 2016 "World's Most Admired Company" by Fortune Magazine.About the team:The role of the Enterprise Technology Office (ETO) Management Team is to enable & elevate the IT functions via service quality improvement, cost efficiency, and the IT value proposition to the employees. This includes fostering partnerships between all IT Functional Leadership and the corporate functions, such as Finance and The People Office, enhancing transparency and ensuring success of strategic and financial objectives, driving cross-functional strategic initiatives and governance of Risk and Security priorities.:FIS is looking for an Operations/Service Delivery Analyst that will work with a team of Engineers to identify our customers root problems and solve their issues. You will fix systems problems when encountered for the customers that involves a mix of debugging, troubleshooting, updating wiki documentation and scripting. You will make improvements to the tools, processes and documentation to help customers seamlessly automate their business processes. You will be asked to provide weekend Oncall support when necessary. Overall, we are looking for a mid-level systems analyst who is experienced and interested in keeping production systems healthy and stable, while supporting our customers.General Duties & Responsibilities:* Investigates known error conditions and follows prescribed error correction procedures.* Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s) and complete processing.* Makes use of available documentation to resolve errors.* Maintains the production scheduling system and new/improved work procedures.* Researches and resolves user problems as well as issues and problems with software systems, production processing and production environments.* When solving a mainframe production or system problem, makes effective use of tools and resources, utilizes manuals, write-ups and other tools as an aid in solving the problem. Contacts others experienced in area for ideas about problem.* Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.* Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes.* Analyzes and implements changes or additions to software systems and production procedures.* Trains internal customers (employees) on changes, new systems or new procedures.* May identify new tools, technology or processes that improve the overall processing environment or processing efficiency.* Assists in the definition of external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate.* Maintains the production support disaster recovery/business continuity plans. Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing.* Completes project assignments and special projects commensurate with job expectations.* Other related duties assigned as needed.Education Requirements:Bachelor's degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.Desired Qualifications:* OS - Linux/UNIX* Scripting - Shell, Perl, Python, Ansible. Familiarity with Splunk/PAAS/OpenShift is an added bonus.* SQL and Database - Good SQL query writing skills with exposure to Oracle Databases. Exposure to MySQL/Percona is an added bonus.* Cloud experience - Supported platform running on Azure* Good troubleshooting skills with basic networking knowledge.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Associated topics: assistant, client support, excel, help desk, information technology help desk, information technology support, msword, system support, technical support, troubleshoot
Posted Date
02/02/2020

Listing ID
73748481
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