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Customer Service Specialist

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Do you have a passion for helping others?" You'll find a rewarding career with ADVENT... Who We Are ADVENT, winner of three consecutive Milwaukee Business Journal Fastest Growing Firm awards, is an independent medical practice seeking Customer Service Coordinators to advance our mission of empowering people to live better. Our innovative clinics put the well-being of our patients at the forefront of everything we do, and our team members have a genuine desire to provide the highest level of care possible. Driven by a passion to be better tomorrow than we are today and hunt for the best solution to a patient's needs, we pride ourselves on treating people better than they even know they want to be treated. Who We Want The following professional characteristics are strongly valued by


CollaborativeSupportiveFlexibleProblem SolverPositiveHumbleKindEfficientInquisitiveFun What You Will Do The primary role of the Customer Service Coordinator is to provide excellent hospitality and be a source of support to patients and teammates, alike. A successful Customer Service Specialist will be expected to routinely accomplish the following:Welcome new and established patients to our clinicDeliver excellent customer service to our patients via phone and in personSchedule appointmentsProcess registration details for patientsComplete check-in and check-out process for patientsEnhance our patients experience by ensuring all questions are answered and concerns are addressedProcess confidential paperwork/forms, send fax requestsAssist with special events What You Need In our search for the best fit, ADVENT is looking for candidates who possess the following:2-3+ years of customer service experienceHigh School Diploma or equivalentStrong customer service focusSolid computer and typing skills a mustExcellent communication skills, both written and verbalAbility to multitask and work easily with othersMedical office or call center experience preferred, but not a must The Bottom Line If you are looking for a rewarding career with a progressive medical practice, where your opinion counts, you feel appreciated and you want proper work/life balance, you've come to the right place. Join a team that was named one of the Best Places to Work in 2016 and 2017 by the Milwaukee Business Journal. We offer a very competitive benefit package which includes:Company-provided lunchesGenerous personal time off (PTO)Exceptional health insurance and dental insurance options401K contributionLife insuranceCompany-sponsored training and continuing education opportunitiesA supportive, family atmosphereAdvancement opportunitiesFull or Part Time availableTraining available This position must be willing to work between our Mequon, Oconomowoc and Wauwatosa clinics (and any future locations in the area). Must be open to working a rotating Saturday until noon, but then will get time off during the week.
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