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Manager- Customer Service (Richmond, VA)

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Position Description- We are hiring for an Entry Level Leadership position. Successful candidates will be highly motivated, positive; have proven leadership abilities, customer service attitude, integrity, and a desire for professional development. Willingness to learn every day is a must as well as exceptional people skills. There is a strong potential for candidates to grow and advance within our company. You must possess a strong work ethic because our training program involves four 60 hour weeks. Integrity driven individuals with a love for people and a passion for growth are the most likely to be the best fit for our current job openings. Our Entry Level Manager in training team are engaged in direct client interaction with the support of our diverse team of professionals at an assigned location. Working as a team in a decentralized management structure empowers our teams to rapidly make decisions that impact how they perform. We keep an open-door policy for new ideas and encourage our team members to use their ingenuity to execute their duties in an experiential and results measured setting. The combination of this structure with our talented team members allows us to quickly respond to changing market conditions and to exceed the expectations of our clients. We welcome candidates with vibrant personalities and from diverse backgrounds. Responsibilities include: serving customers, providing professional guidance for families, scheduling appointments, and there is a possibility for upward mobility for the right candidate.Company Overview Our mission statement is to protect all children and serve all working people. We are an International Corporation that works with the Middle Class American Union Members and we are growing. Our company works with 45,000 union workers here who require personal customer care. As a result of the increased demand of our client base, we are looking for highly motivated workers to counsel and serve working families. Benefits Include Mentorship program Health Insurance Reimbursement Stock purchase plan (Torchmark) Retirement Plan Life insurance Qualifications: 1-3 years of customer service experience Ability to do face-to-face meetings with clients Ability to multi-task Ethical and honest business practices To apply please submit a detailed cover letter and resume. Only qualified candidates will be contacted for an interview. Knowledge of a 2nd language is an asset. Position is open until filled, with continuous review of applications. Key word: Entry Level, Customer Service, Full time, Leadership, Mentorship, advancement, growth, food service, hospitality

Why Us?We are the Best Company to Work for. In 2017, we were named among Washington's Best Companies to Work For by Seattle Business Magazine and the Puget Sound Business Journal.

We are Fun. We take our work seriously, but never ourselves. We have a casual work environment.

We are growing-- We have doubled in the last three years, plus finished out 2017 as our biggest year yet! As we grow, the more opportunities open up for our team.

We work as a team. Our work environment is open and collaborative. Everyone is empowered to "own" their job and we don't micro-manage. Initiative is encouraged and rewarded so you can run with your ideas.

We promote from within. Seriously. All our managers and even executives started in entry-level jobs across the company. We encourage career development. Our practice of cross-training supports lateral and vertical career moves.

We have a good culture. We care about each other and encourage each other. We also have fun on a regular basis. Seasonal parties, pizza lunches and employee awards are part of our rhythm.

We pay well and have great benefits. We pay an hourly wage for administrative positions and offer the first performance review after 90 days. We pay 100% of the premium costs for medical, dental and vision coverage for all our employees. We also offer a 401k plan for each employee, with employer matching.

We help our people grow. Personal growth and professional development is more than a mantra. We give our team members new opportunities to learn at each step. We also let people focus on what they are good at.

We don't expect you to work all the time. We have 10 paid holidays annually and 2 weeks paid vacation after one year of employment and it only gets better from there. Typically our administration positions also work a Monday-Friday work week.

Why You?Do you like to take ownership and initiative? Do you enjoy figuring things out? Do you feel good when you help someone? Do you like to talk with people and can you establish rapport easily? Do you have common sense? Are you are decent at math, good at excel and generally fast on the computer? Do like working hard and getting results? If you can honestly say yes to most of these questions; and a fast-paced and sometime chaotic work environment doesn't stress you out. . . you may be a good fit!
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